> For the complete documentation index, see [llms.txt](https://docs.onetone.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.onetone.ai/core-features-in-a-nutshell/communication-monitoring/events/transferring-responsibility.md).

# Transferring responsibility

OneTone aims to determine whether a customer support agent is transferring responsibility to the customer.