> For the complete documentation index, see [llms.txt](https://docs.onetone.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.onetone.ai/core-features-in-a-nutshell/communication-monitoring/events/missing-greeting.md).

# Missing Greeting

Detecting a personal greeting in emails discovers whether an agent mentions a name at the beggining of an email to greet the customer. Note that it does not check whether the name is correct.

❌ The salutation is independent from the greeting. For example, a correct salutation without a name still misses the greeting:

```
Dear Sir/Madam, 

thank you…
```

✅ On the other hand, pure name without a salutation contains a proper personal greeting:

```
Tom,

thank you…
```