# Missing Greeting Detecting a personal greeting in emails discovers whether an agent mentions a name at the beggining of an email to greet the customer. Note that it does not check whether the name is correct. ❌ The salutation is independent from the greeting. For example, a correct salutation without a name still misses the greeting: ``` Dear Sir/Madam, thank you… ``` ✅ On the other hand, pure name without a salutation contains a proper personal greeting: ``` Tom, thank you… ``` --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.onetone.ai/core-features-in-a-nutshell/communication-monitoring/events/missing-greeting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.