Missing Greeting

Detecting a personal greeting in emails discovers whether an agent mentions a name at the beggining of an email to greet the customer. Note that it does not check whether the name is correct.

❌ The salutation is independent from the greeting. For example, a correct salutation without a name still misses the greeting:

Dear Sir/Madam, 

thank you…

✅ On the other hand, pure name without a salutation contains a proper personal greeting:


thank you…

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