> For the complete documentation index, see [llms.txt](https://docs.onetone.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.onetone.ai/core-features-in-a-nutshell/communication-monitoring/events/stopwords.md).

# Stopwords

Stopwords are words, subwords, or puncuation in the text, that is not recommended to use in any context. Agents should avoid using the stopwords, as it could be informal, grammatically incorect, or simply insulting to the customer.

Each stopwords falls into one of the categories:

* **inappropriate** - speech that is correct, but should not be used when talking to customers (“…”)
* **typos** - words that include some typo (“email“ instead of “e-mail”)
* **vulgarism** - vulgar expressions (“kurva“)
* **acronyms** - initials; the longer version is usually more formal (“FB” instead of “Facebook”)
* **abbreviations** - short variants of words, people type it due to laziness (“č.” instead of “číslo”)
* **fillers** - unnecessary words that bear no meaning (“vlastně”)
* **neologisms** - newely developed words or adopted from a different language (“link“ in czech)

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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.onetone.ai/core-features-in-a-nutshell/communication-monitoring/events/stopwords.md?ask=<question>&goal=<endgoal>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.